Refund policy
We want you to be completely happy with your Little Lux order. If something isn't right, we're here to help.
Changed your mind? You have 14 days
You can cancel your order within 14 days of receiving it, without giving a reason. Contact us by email at hola@littlelux.es, or use our withdrawal form. Please contact us before sending anything back, and we'll give you the return address. Then send the bags back to us within 14 days of telling us.
- Please return the bags unused and in their original condition. If items have been opened or used in a way that means we can't resell them, we may deduct the loss in value.
- Return postage: you pay the cost of returning the bags (except for damaged, faulty or wrong items, see below).
- Refund: we'll refund you within 14 days of receiving your notice. We may wait until we've received the bags back, or until you show proof that you've sent them. We refund to your original payment method, including the standard delivery cost you paid, at no charge.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or not what you ordered, contact us as soon as you can (ideally within 14 days) by email at hola@littlelux.es or on WhatsApp at +34 623 767 154. Please include your order number and a photo. We'll send a replacement or give you a full refund, and we'll cover the return postage.
Your legal rights
None of this affects your legal rights as a consumer in Spain, including the legal guarantee on products.